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ACTIVITY NAME: Client Relationship Management for operational staff in the CC & FF industry
Starting on: May 15, 2023 9:00
Ending on: May 15, 2023 12:00
Moderator(s):
  • Ms. Jean Catherine

    Training Administrator for the EACFFPC Program

Venue:
An online CPD Workshop via Zoom
An online CPD Workshop via Zoom
Max Credits:
5
Provider:
Uganda Revenue Authority (URA)
Claim Points

Client Relationship Management for operational staff in the CC & FF industry

Starting on:
May 15, 2023 9:00 AM
Ending on:
May 15, 2023 12:00 PM

Description

Participants will learn about the importance of Customer Relationship Management in the logistics sector.

Objectives

Key topics to be covered: • Introduction to Client Relationship Management (CRM) in Freight Forwarding Industry • Building Strong Client Relationships • Managing Client Data • Sales Techniques and Account Management • Teamwork and Collaboration • Continuous Improvement • Ethics and Professionalism

Presenters

  1. Mr. Humphrey Asiimwe
    CEO Uganda Chamber of Mines and Petroleum. He is a Leadership and Management Consultant with experience in Strategic Planning, Leadership Development, Training, and Motivational Speaking.